Interfax govt services monitoring project for Econ Ministry wins UN prize
MOSCOW. Sept 11 (Interfax) - The IAS MUGU Vash Kontrol project that Interfax created and developed for the Russian Economic Development Ministry, which includes one of the world's largest online platforms for feedback from the public, was one of the winners in the WSIS Prizes 2020 international competition conducted under the aegis of the United Nations.
The Vash Kontrol, or Your Control project won in the E-government category. The virtual ceremony to award this year's WSIS Prizes was held this week.
Your Control is a system for monitoring the quality of public services that enables citizens to assess the efficiency of civil servants at government agencies and service centers. The Economic Development Ministry said that the system makes it possible to conduct a dialog between the public and the government through feedback. All citizens can assess the quality of services provided to them through SMS and telephone surveys, information terminals or on the Your Control website (vashkontrol.ru).
Every month citizens assess about 2 million services provided to them with a link to a specific point. The feedback provided by citizens makes it possible to assess the performance of specific managers of regional government agencies and My Documents public service centers, of which there are about 13,000 in the country. This makes the system one of the largest of its kind in the world. More than 113 million services have now been assessed in the system, including over 16 million in 2020 along.
In addition to assessments, citizens have posted almost 1 million extensive reviews on provided public services since the system was launched. The feedback makes to possible to objectively assess and improve the performance of government agencies and service centers.
World Summit on the Information Society Prizes 2020 is an international competition to recognize best practices in information and telecommunication technologies that is conducted under the aegis of the UN. Participants from various countries submitted 800 prize applications this year and 354 projects were nominated in an online vote.
